Return Policy

Before sending back items, notify us within 5 business days of receiving item(s) to be valid.

Style & Glam MUST APPROVE ITEMS before mailing.  Please Note: Unapproved items will NOT be accepted.

To be accepted, items must be stamp dated and mailed back to Style & Glam within 30 days from the date the customer have been approved.   IMPORTANT:  Items mailed and/or received AFTER the allotted time will not be accepted. Items will not be returned to sender nor any monies reimbursed for items that we receive after the allotted time. 

NO RETURNS on soiled or damaged products caused by the misuse or wear-n-tear of the customer. IMPORTANT:  To be considered for approval, items MUST have no visible signs of wear or use, in new condition and in original packaging.  

ITEMS SENT IN ERROR BY STYLE & GLAM.  Customers that have received items in error (wrong color, size and/or broken/torn) will have an option to receive an exchange, refund, or store credit.  EXCHANGES:   Once the items are returned to Style & Glam, the correct items will be mailed to customer at no additional cost.  REFUNDS:   Once the items are returned to Style & Glam, a refund will be issued to you within 7 - 10 business days.  Refunds are sent via the original payment method, not including shipping charges.   STORE CREDITS:  Once the items are returned to Style & Glam, a store credit will be issued to you within 7 - 10 business days.  Credits will be issued with a special code via email confirmation.  The customer will be given 30 days to use the special code.  IMPORTANT:  Upon approval of returned items, customers will receive an email with packing instructions, RETURN LABEL and contact details.   

ALL OTHER RETURNS.  Only store credits are granted for all other returns.  IMPORTANT:  Upon approval of returned items, customers will receive an email with packing instructions and contact details.  NO RETURN LABEL.  Customers are responsible for return shipping and custom fees.

WE DO NOT ALLOW 100% RETURNS ON BULK BUYS.  To prohibit customers from placing a bulk buy--order over $300, not including shipping and handling-- for try on hauls, photo-shoots, one-time use, or any abuse of purchasing large orders to return for payment at a later date, Style & Glam will only honor 50% of the bulk order for a store credit, with a 35% (of the total order) restock fee.  For example, a customer who spends $1,000 (not including shipping and handling) will only be able to receive $500 in store credit. After applying the 35% restock fee, the final credit total comes to $325. Please remember, only items that are approved will apply to store credit. EXCEPTION: Only items that have been sent to customer in error by Style & Glam will NOT apply to the Bulk Buy Policy.

The original shipping charges and insurance are non-refundable.

Customers are responsible for accurate information regarding their delivery address.